You know how you call customer service, and the automated system always makes you enter your phone number (or account number or whatever). Right. So why is it that 100% of the feckin’ time, when you finally get a human on the line, they immediately ask you for your phone number (or account number or whatever you already entered into damned system). What is this pathological need to make me punch meaningless numbers into a system that isn’t listening? How damned hard is it to put that info through to the customer care rep’s screen, anyway?
Next time, I’m going to enter a bogus phone number to see what happens.
In the meantime, here’s a neat tool to have around – the IVR Cheat Sheet, which tells you how to bypass automated systems and get live humans on the phone…..