If you’ve ever been involved in a business of any kind, you’ve probably had occasion to wonder if some customers are more trouble than they’re worth. Whether too high-maintenance, too low-value, or a bit of both, there have probably been times where you thought you’d probably be better off without them. In my case, there have been a couple occasions where I did some informal cost-benefit analysis and walked away from a customer. You hate turning down money, but sometimes it makes sense.
Of course, I’m not a big-time consumer retail and services company, either. If I were, I’d think long and hard about taking the drastic step that Sprint has taken. (More at Black Dog…)